1. Our Commitment to Your Privacy

Audio Hire ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, hold, use, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, placing an order, or otherwise providing us with your personal information, you consent to your personal information being collected, held, used, and disclosed as set forth in this policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

• Identity and Contact Information: Your full name, email address, phone number, and residential or business address.
• Booking Information: Details about the equipment you hire, the dates of your hire period, and information about your event.
• Verification Information: As part of our hire agreement and for security purposes, we require a valid driver's licence for identity verification upon pickup. We may record the name and licence number.
• Payment Information: Credit or debit card details. Please note, for online payments, we use a secure third-party payment gateway. We do not directly store your full credit card details on our servers.
• Website and Technical Data: Your IP address, browser type, device information, and information about your use of our website, collected via cookies and other tracking technologies.
• Communications: Any information you provide when you contact us with an enquiry, provide feedback, or make a complaint.

3. How We Collect Your Personal Information

We collect personal information in the following ways:

• Directly from you: When you fill out the booking or contact forms on our website, send us an email, call us, or provide details in person at our Walkerville pickup location.
• Automatically: When you visit our website, we use cookies and other similar technologies to collect technical data to help our site function and to understand user behaviour.

4. Why We Collect, Hold, Use, and Disclose Personal Information

We use your personal information for the following purposes:

• To Provide Our Services: To process your hire bookings, manage your account, and arrange for the pickup and return of equipment.
• To Process Payments: To securely process payments for your hire order.
• To Communicate With You: To send booking confirmations, reminders, invoices, and to respond to your enquiries.
• For Verification and Security: To verify your identity upon pickup to prevent fraud and ensure the security of our equipment.
• To Improve Our Business: For internal record keeping, administrative purposes, and to analyse our website and service performance to make improvements.
• For Direct Marketing: We may use your contact details to send you information about our services, special offers, or other news. We will only do so with your express consent, and you can opt-out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• To Comply with Legal Obligations: To comply with any applicable laws, regulations, or legal proceedings in South Australia and Australia.

5. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information to:

• Third-Party Service Providers: Such as our secure payment gateway provider, website hosting provider, and booking system software provider, who assist us in operating our business. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Legal and Regulatory Authorities: As required by law, we may disclose your information to law enforcement agencies, government bodies, or other parties in response to a subpoena, court order, or other legal process.

6. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Your information is stored on secure servers, and we use secure third-party services (like our payment gateway) that are compliant with industry security standards.

We will retain your personal information for as long as is necessary to provide you with our services and to comply with our legal obligations, such as for tax and record-keeping purposes. After this period, we will take reasonable steps to securely destroy or de-identify your personal information.

7. Cookies and Website Analytics

Our website uses cookies, which are small text files stored on your device. We use cookies to enable site functionality (like keeping items in your booking cart) and to gather analytics about website traffic and usage through services like Google Analytics. This data helps us improve our website and services. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, or incomplete.

To make a request, please contact us using the details below. We will respond to your request within a reasonable period. We may require you to verify your identity before we provide you with access to your information.

9. Making a Complaint

If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information, please contact us using the details below. Please provide us with the full details of your complaint.

We will:

1. Acknowledge receipt of your complaint promptly.
2. Investigate the complaint and determine the steps we will take to resolve it.
3. Provide you with a written response within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The current version will always be posted on our website. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Audio Hire Email: [email protected] Location: Walkerville, Adelaide, SA 5081